Frequently asked Questions
What is a zipline?
A zipline is a steel cable strung from tree to tree which utilizes gravity to propel riders high above the ground on an exciting eco adventure tour. Ziplines are not a new technology and have been around for over a hundred years. Ziplines have been used around the world to access remote areas such as the rainforest or the Australian outback. Experience Indiana Zipline Tours and you will understand why flying through the forest on a zipline is unlike anything you have ever done before and will not soon be forgotten. We use the Breakhawk breaking system.
Our zipline course was professionally built and we inspect the zipline course, equipment, and bus daily. Universal Zipline Technology inspects every aspect of the courses yearly. Guests glide through the air using a breakhawk, pulley, climbing harness, and dual lanyards, conforming and exceeding industry standards for load capacity. From first time zippers to the most seasoned riders out guides will be with you every step of the way to ensure a safe and exciting zipline experience. We just ask that all riders follow the safety instructions or they will be escorted off the course without a refund.
Our tour consist of 8 ziplines, 1 swinging bridge, and 4 suspended floating platforms in the trees! The length of each ziplines fluctuates from 150 ft to 2000 ft. and the highest point is approx. 80 ft high.
How long does it take to complete the tour?
Plan on spending approximately 1 to 2 hours with us depending on the size of the tour group. The exact length of our tours are based on the amount of guest per group (maximum of 10-12 guests), so the time may change based on number of participants. (These tour times include “gear up” time. & safety speech)
You’re asked to arrive 20 to 30 minutes prior to your scheduled tour time to check in and gear up as we leave prompty on the hour.
Do you have to climb up a lot of stairs or walking?
We do not have any large towers on our course. There are approximately 9 stairs total. You will zip platform to platform with one ground landing, as this is a true "Canopy" tour.
We have a short walk of approx. 100 yards.
Weight & age restrictions
Our zipline tour is great for thrill seekers of all ages 3 to 103!
Children must be at least 3 years of age and must be able to fit into our smallest harness. There is no weight minimum for children.
(All minors under the age of 15 must be accompanied by a parent or guardian.)
This is an adult zipline course but our staff has been specially trained to work with small children to ensure the safest ride for each and every guest.
Our maximum weight limit is 275 pounds and must be able to fit into a 46" waist harness.
(Harnesses size is for 46" waist & 27" thigh)
For your saftey, we weigh each rider at the time of check in.
(This policy is strictly enforced & NO REFUNDS will be given)
Completion of a waiver form is required to zipline.
You will receive a link to sign our online waivers after you have booked your zipline tour via text or email.
Relatives other than the actual parents or legal guardians cannot sign the waiver for a minor by law.
This adventure is designed for persons in good physical condition.
Pregnant women, guests with existing injuries and/or seizure disorders are prohibited. Guests with current or re-occurring medical conditions that may interfere with the participant's safety should not take this tour.
All participants must be able to understand English.
Do I need to make a reservation?
Zipline tours fill up fast, so a reservation is highly recommended. Walk-Ins are welcome, but we cannot guarantee you a spot on our tour without a reservation.
Our tours have limited spacing of 10 or 12 guests.
Larger groups should call to make reservations.
Ziplinning is an excellent all weather activity and our tours will go out rain, shine or high heat. However, sometimes with very little notice we will make cancellations due to lightening, thunder, high winds or unsafe condtions are at the sole discretion of Indiana Zipline Tours. In these events, alternative dates will be offered and tours will be rescheduled. There will be no penalty to you if Indiana Zipline Tours must reschedule your tour. If you are on a tour and it is discontinued due to severe weather you will receive a prorated refund for the lines not finished.
Our goal is your safety and we will cancel if OUR radar detects any severe weather. While it may be raining in your area, it might not be raining where we are, so please call if you have any questions.
It is your responsibility to provide us with the best mobile number to reach you the day of your tour. We do our best but weather cancellations have happened so be advised.
What to bring
Please bring your payment and have waivers signed to expedite the check-in process. Credit cards are just holding your spot and we require that each customer brings their payment in person. Waivers can be signed in person as well. You may bring a small camera or your cell phone, which we can secure in a pouch, so you can capture photos of your zipline adventure!
Go Pro's and a photo package are also available for purchase.
(Cameras can only be used on No-Brake cables or from the platforms.)
What to wear
We require closed toe shoes such as tennis shoes or boots. NO FLIP FLOPS or open toed shoes or sandals !! It is important to wear sturdy shoes! Other than that, you may wear whatever you’re comfortable and according to the weather. We recommend long hair be pulled back and secured. We do not recommend short shorts as the harness sits on mid thighs and this may be uncomfortable on bare skin.
You will be provided with a harness, gloves and a helmet.
Can I stop after one line if I decide I don’t like it?
If you decide that ziplining is not for you, you can walk down the stairs after our first zipline.
(NO refunds once you are harnessed)
Is smoking or alcohol allowed?
Since ziplining is considered an extreme sport, Indiana Zipline Tours does not allow smoking or alcoholic beverages on property nor do we allow anyone who is exhibiting behavior indicating that they may have been drinking to go on a zip line tour for safety reasons. Anyone who shows signs that they may be intoxicated will be removed from the tour and asked to leave the property.
Group rates & payment
We offer 10% discount off for groups of 10-12 guest
For larger groups of 12 or more participants, may require a deposit be made at time of making the reservation. Please call our office. (10% of your total will be automatically added for gratuity.)
Final number of guests and payment is required 5 days prior to your Zipline tour.
*** Note: You are responsible for the amount of guests in your reservation. Those guests not arriving for your tour that has not cancelled within our cancellation policy will be charged as a no show.
We are holding those spots for you and your guests, and have extra staff in to accommodate large groups.
This policy is strictly enforced.
US Military, Firefighters, Law Enforcements: 10% off (ID required - Active or retired)
Senior Citizens: 10% off ~ Discount will be applied at check in.
Assisted / Private Tours: We provide "assisted and or private" tours for those who have disabilities or limitations that need extra care. Please call our office for more information and pricing.
We are always happy to have scouts visit us at Indiana Zipline Tours! We offer a special Scout Zipline
patch for each of the scouts visiting day of their tour.
Other groups rates available, please call our office for more information.
Yes, while it's not required, it is much appreciated. Our guides are professional trained to ensure that you have an safe, enjoyable and memorable experience. Should you feel inclined to leave a tip, the industry standard is 10% - 15% per person.
For large groups, 10% of your total will be automatically added for gratuity.
Cancellation, Refund & Late Arrival Policy:
We have a 72 hours cancellation policy. If you cancel outside of 72 hours from your tour time, you will be refunded for the amount you paid, minus a $20 handling fee per person.
There are no refunds after the 72 hour (3 day) per our cancellation policy.
Those not meeting the weight requirements or not able to fit into our harnesses will not be refunded.
We zipline rain or shine, but we will close the course if high winds and/or lightning are detected in the area. If you are on a tour and it is discontinued due to severe weather you will receive a prorated refund for the lines not finished.
Late arrivals will not be refunded and will not be able to join the group. Those arriving without the number of guests on your reservation will also not be refunded, as they are considered a "no show". Space is limited and guests are being turned away for your tour, as well expenses have already been incurred in preparation for your tour
* There will be no penalty to you if Indiana Zipline Tours must reschedule your reservation.
* Gift Certificates are not refundable and can only be used during our open seasons. (They can be transferable)
*** Note: You are responsible for the amount of guests in your reservation. Those guests not arriving for your tour will be charged to the credit card on file. Space is limited and this reservation is holding those spots for you and your guests. This policy is strictly enforced.
Indiana Zipline Tours, Inc. reserves the right to exclude anyone from participation for medical, safety, or other reasons.